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Best Practices in E-government (download Word Document here) World Bank, E-government http://www1.worldbank.org/publicsector/egov/ Description: This site focuses on e-government in developing countries. Cases in 15 countries are presented: Argentina, Brazil, Cameroon, Chile, Colombia, India, Jamaica, Korea, Mauritius, Philippines, Singapore, Sri Lanka, South Africa, Thailand, and Vietnam. Each follows a common structure: abstract, application context, a new approach, implementation challenges, benefits and costs, and key lessons. Cases are divided into five themes. : Better Service Delivery to Citizens, Improved Services for Business, Transparency & Anticorruption, Empowerment through Information, and Efficient Government Purchasing.
eGovernment for Development Achieving Success/Avoiding Failure in eGovernment Projects, Richard Heeks(2003). IDPM(Institute for Development Policy and Management), University of Manchester, http://www.egov4dev.org/topic1cases.htm
Description: This website posts 34 cases in the world, dividing them into outcome classification(total failure ~ total success), reform(eAdministration, eCitizens, eServices, eSociety), sector, and regions(continents). Each follows a common structure: application description, application purpose, stakeholders, impact(costs and benefits), evaluation(failure or success), enablers/critical success factors, constraints/challenges, and recommendations.
The Center for Digital Discourse and Culture (CDDC), Virginia Polytechnic Institute and State University, Case studies in the world http://www.cddc.vt.edu/digitalgov/gov-cases.html
Description: The site provides 68 cases with links and a few lines of description in 30 countries.
Inter-American Agency for Cooperation and Development, Application of best practices for development: e-government http://www.iacd.oas.org/template-ingles/110602_egov.pdf Description: This paper summarizes 29 cases in U.S., Canada, Australia, Chile, Spain, Brazil, Ireland, Mexico, U.K.
eGovernment Observatory, IDA (Interchange of Data between Administration), European Commission, Case Studies: Best practices and projects from across Europe,
Description: The site provides 14 best practices in the field of e-procurement in Europe.
Digital Opportunity Channel, Success stories, http://www.digitalopportunity.org/features/success_stories/archive/front.shtml
Description: The site presents 68 cases in the world, citing from other resources such as news reports.
Office of the e-Envoy, UK; International Benchmarking http://www.e-envoy.gov.uk/Resources/ITReportsArticle/fs/en?CONTENT_ID=4000013&chk=y/t3TY
July 2001 International Benchmarking Report; 220 pages, downloadable Description: This paper offers comparison of e-government in 14 countries: Australia, China, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, Spain, Sweden, U.K. and U.S.A.
Bertelsmann Foundation, Balance e-government scorecard, selected best practices in the world http://www.begix.de/en/index.html
Description: The Bertelsmann Foundation developed a concept of “Balanced eGovernment” and evaluated 12 cases: UK online, Lewisham, Tameside, Canada government online, Ontario, U.S. first.gov, Virginia, Seattle, Fairfax, Estonia, Sweden, Hamburg
Collection of best practices in e-government: in the U.S.
Eagleton Institute of Politics, Rutgers University http://www.rci.rutgers.edu/~eagleton/e-gov/e-ideas.htm
Description: The site linked rankings and best practices. Best practices and ideas are analyzed and divided into 15 areas: e-gov administration, budgets/taxes, purchasing, education, environment, human services/health, law, tourism, consumer, data/mapping, politics, elections, legislatures, and judiciary.
Public Sphere Information Group, The Municipality eGovernment Assessment Project (MeGAP) http://www.psigroup.biz/megap/index.php
Description: Municipal eGovernment Best Practices are presented according to four categories(information dissemination, interactive functions, eCommerce, eDemocracy) and 29 sub-categories. This study assessed e-government implementation across 55 different city functions and services.
Texas online: Best Practices in e-government, http://www.state.tx.us/category.jsp?language=eng&categoryId=11.8
Description: This site links downloadable summary of cases. Cities Best Practices: 22 cases Counties Best Practices: 39 cases
Orange County and Gartner Consulting, Best Practices in County e-government, http://www.cira.state.tx.us/Docs/docs/bestpractices.pdf
Description: Orange County, California asked Gartner Consulting to investigate best practices in county e-government. Criteria for selecting best practices was: innovation and use of web-based online technology to deliver government services, efficiency or time saved, ability to perform transactions, economic benefits or money saved, functionality, ease of use and improved access, participation of multiple government sectors, seamless service delivery, customer centricity, privacy and security, leveraged partnerships, and ease of replication. As a result, six best practices were selected: Marion County(Indiana), Fairfax County(Virginia), Montgomery County(Maryland), Maric0pa County(Arizona), Broward County(Florida), Dallas County(Texas).
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