IOWA, CITIZEN-INITIATED PERFORMANCE ASSESSMENT (CIPA)

In 2001, the Alfred P. Sloan Foundation funded a three-year project called “Citizen-Initiated Performance Assessment” (CIPA) in Iowa. The project engages citizens, city council members, and departmental staff in developing and using performance measures to evaluate public services.  Thirty-two Iowa cities with populations above 10,000 were contacted initially.  Eventually the city councils, departmental staff, and citizen representatives of nine cities (Burlington, Carroll, Clive, Des Moines, Indianola, Johnston, Marion, Marshalltown, and Urbandale) made commitments to the project. 

• Case in Brief

• Detailed Case

• Iowa, Management Decision Teaching Notes

• Iowa, Performance Measurement Teaching Notes

• Links and Background

  To view abstracts of citizen meetings in different cities through streaming
  video you need RealNetworks Realplayer, which can be downloaded for free at
  www.realnetworks.com.

  • Citizen's views: Why performance measurement is important
  • Citizen tour of the public works department
  • Discussion of expanding the committee
  • Pick a service area for performance measurement
  • Des Moines city meeting

For complete listing of streaming videos and summary's of participating cities (click here)

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Updated March 01, 2004