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Citizen-Driven Government Performance
The National Center for Public Productivity

Performance Measurement Resources

References

Ammons, David N. Municipal Benchmarks: Assessing Local performance and Establishing Community Standards. Sage, 1996.

Colwell, W. L., & Koletar, J. W. (1984). "Performance Measurement for Criminal Justice: The Federal Bureau of Investigation (FBI) Experience" Public Productivity Review VIII (3): pp. 207-224.

Conference Proceedings of the 1993 Managing for Results: Performance Measures in Government. Austin, Texas, October 27- 29.

Epstein, Paul D. (1992). "Measuring the Performance of Public Service," in M. Holzer (ed.), Public Productivity Handbook. Marcel Dekker: NY, (pp. 161-194).

Epstein, Paul D. Using Performance Measurement in Local Government: A Guide to Improving Decisions, Performance and Accountability. National Civic League Press, 1988.

Fischer, R. J. (1994). "An Overview of Performance Measurement." Public Management 76: pp. S2-S8.

Glover, Mark. (1992). A Practical Guide for Measuring Program Efficiency and Effectiveness in Local Government, Tampa, FL: Innovation Group Publication.

Harvey, J. (1987). "Measuring Productivity in Professional Services." Public Productivity Review (44): pp. 29-38.

Hatry, H. P., Blair, L., Fisk, D., Greiner, J. M., Hall, J. R. Jr, & Schaenman, P. S. (1992). How Effective are your Community Services. The Urban Institute and ICMA: Washington, DC.

Hatry, H. P., Fountain, J. R., Jr., Sullivan, J. M., & Kremer, L.(1990). Service Efforts and Accomplishments Reporting: Its Time Has Come. Governmental Accounting Standards Board (GASB): Library of Congress Catalog Card Number: 90-80879.

Hatry, P. & Fisk, D. (1992). "Measuring Productivity in the Public Sector". In M. Holzer (ed.). Public Productivity Handbook. Marcel Dekker: NY, (pp.139-160).

Holzer, Marc, (ed.). Public Productivity Handbook. Marcel Dekker, 1992.

Holzer, M. and Halachmi, A. (1996). "Measurement as A Means of Accountability." International Journal of Public Administration, 19 (11&12), (pp. 1921-1944).

McGowan, R. P., & Poister, T. H. (1985). "Impact of Productivity Measurement Systems on Municipal Performance," Policy Studies Review, Vol. 4, No. 3: pp. 532-540.

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Links

 

Ammons, David N., Overcoming the Inadequacies of Performance Measurement in Local Government, a Public Administration Review article abstract

Campbell, Michael D., Outcome and Performance Measurement Systems: An Overview, from the Alliance for Redesigning Government WebPages

City of Grand Prairie, Alberta, Canada, Performance Measurement Addenda

City of Portland, Oregon, Service Efforts and Accomplishments Reporting, (you need Adobe Acrobat Reader to access the information)

Coopers and Lybrand, Government Consulting: Performance Measurement

Halachmi, Arie, Performance and Quality Measurement in Government

Kokkonen, Oili, Performance Measurement at National Level: Problems of Quality Approach, a paper on performance measurement in Finland

 Managing for Results: The Key for Increasing Performance in Local Government, from the University of Vermont

Minnesota Health Data Institute, Guiding Principles for Performance Measurement

Minnesota Health Data Institute, Performance Measurement Reports

National Center for Public Productivity at Rutgers University-Newark, Database for Best Practices Worldwide

Parker, Wayne C., Performance Measurement in the Public Sector, Governor's Office of Planning and Budget, State of Utah

Treasury Board of Canada Secretariat, Benchmarking and Best Practices

U.S. Department of Health and Human Services, Performance Measurement in Selected Public Health Programs

Walter, Jonathan, Performance and Pain, Governing, June 1997.

OTHER USEFUL LINKS:

 

 

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