The Certificate
Program - Public Performance Measurement: Citizen Driven
Government Improvement can be earned by completing 5 modules of
instruction all of which are offered online.
Case Studies
- The cases featured on this website are narratives of
citizen-driven initiatives that involve citizens in the measurement of
government performance. Each case is presented in a range of formats to
facilitate incorporation into academic or certified training programs.
Teaching Resources - In this
section you will find a collection of citizen surveys, performance
measurement manuals and a bibliography of performance measurement and
citizen satisfaction. In addition to
those mentioned above, additional resources are made
available.
