PERFORMANCE MEASUREMENT BY DIFFERENT

SERVICE AREAS

Performance Measurement Indicators are provided for each of the following categories:

1. Administrative Services

2. Public Health and Safety

3. Infrastructure and Community Services

4. Citizen Services

Administrative Services

• Clerk

• Tax and Fee Payment

• Assessments

• Purchasing

• Information Systems

• General Response to Complaints and Requests

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Public Health and Safety

• Police

• Fire

• Health Code Enforcement

• Other Public Safety Code Enforcement

• Public Health

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Infrastructure and Community Services

• Streets, Roads, Traffic

• Water and Sewer

• Public Buildings

• Engineering

• Vehicles and Equipment

• Refuse, Recycling, Leaf and Snow Removal

• Parks and Trees

• Economic Development

• Planning and Community Development (including Housing)

• Zoning and Housing Code Enforcement

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Citizen Services

• Recreation

• Cultural Programs

• Senior Citizen Services

• Handicapped Services

• Vital Statistics

• Public Assistance

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Updated February 09, 2004