NATIONAL CENTER FOR

PUBLIC PRODUCTIVITY

NCPP Performance Manuals and Reading Room

Performance Measurement Archives

• An Approach to Productivity Improvement in the Public Sector: A Procedural Manual, Multi-Municipal Productivity Project, The United States Department of Labor, July 1975.  Contents Appendix      

• Implementing a Productivity Program: Points to Consider, Joint Financial Management Improvement Program, March 1977.

• Improving Municipal Productivity: Work Measurement for Better Management, The National Commission on Productivity and Work Quality, November 1975.

• Improving Productivity in State and Local Government, A Statement by the Research and Policy Committee of the Committee for Economic Development, March 1976.

• Improving Productivity in State and Local Government, Review and Discussion Guide, A Statement by the Research and Policy Committee of the Committee for Economic Development

• Managers Guide for Improving Productivity, United States Office of Personnel Management, March 1981.

• New County Times, "Productivity: Where to Begin", October 8, 1979.

• Productivity Improvement in Local Government, Commission on Management and Productivity in the Public Sector, State of New York,

• A Productivity Primer for Government, the Council of State Governments and The National Association of State Personnel Executives, Spring 1981.

• So, Mr. Mayor, You Want to Improve Productivity..., the National Commission on Productivity and Work Quality in cooperation with the Ford Foundation, 1974.

• Focus: Productivity Improvement in New York State- the Science Art of Capacity Building, Managing New York State, Number 1, 1988.

Manuals or guideline for performance measurement

• Fairfax County VA has following information regarding manual or guideline for performance measurement and citizen satisfaction 

-          Basic manual for performance measurement 2000 edition

-          Data collection for performance measurement manual

-          Surveying for customer satisfaction manual

-          Managing for results manual

-          Performance measurement training slide show

• Rhode Island has following web site:  Primer: Thinking About Performance Measures
   

• Legislative Budget Board,  TX: Guide to Performance Measure Management–2000 Edition

          State Audit Office, TX

• Virginia Results: Performance measurement overview and training materials

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Last Edited:

10/21/2003

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