PPM courses are designed to accommodate individuals with demanding schedules, with several distinctive program features designed to fit the continuing education needs of working professionals. Programs are available in a distance learning format, which allows for the convenience of at-home learning via internet seminar, online discussion forums, electronic access to most reading materials, and online submission of assignments. The program covers all major components of performance measurement through a comprehensive and practical approach. Classes emphasize case studies and the application of knowledge to decision making in everyday practice, so students are able to apply what they learn to their own work situations.
Individualized instructional support is available for all students, with course planning, advising, feedback, and networking available by phone, e-mail, fax, and computer conferencing. Student questions and coursework receive personalized attention from an experienced faculty member who provides consultation and feedback throughout their work in the program. Additionally, the self-paced and collaborative nature of the class structure provide for peer interaction and group networking opportunities through e-mail and web discussion forums.
There are no prerequisites for admission to the Public Performance Measurement Certificate (PPM) program, however, students should be prepared for graduate-level coursework. Likewise, there are no prerequisites for the individual PPM courses. Students may take PPM courses in any order, however, completion of PPM 100 or familiarity with the basic tenets of performance measurement is highly encouraged for those students enrolling in PPM 200, 300, 400, or 500.
Courses can be completed on an as-needed basis, or all five courses can be completed to earn the certification in Public Performance Measurement.
PPM 100: Public Performance Measurement
Performance measurement is a critical component of public administration and governance. Renewed interest in performance measurement can be attributed to federal policies and resolutions by professional organizations. This course examines techniques, best practices, and strategies for public performance measurement. Students will explore current research that highlights the successes and challenges of performance measurement implementation
PPM 200: Performance Based Budgeting
The goal of the course is to provide students with an introductory look at performance based budgeting, and to illustrate implementation of operational performance based budgeting and budgetary strategies. This course will synthesize concepts of performance measures into the budget process, performance-based budgeting systems, and the successful implementation of performance based budgeting.
PPM 300: Strategic Planning and Management
The goal of this course is to explore strategic planning concepts and practices, and to design a strategic plan and management for an organization. This course provides techniques and methods of the strategic planning which will enable students to evaluate an organization's strategic planning efforts. Emphasis is placed on the need for development and reformulation of strategic planning and management.
PPM 400: Citizen Surveys and Reporting
Citizen surveys have long been used by government officials to collect citizen feedback. Recently, citizen satisfaction surveys have become increasingly more common as many jurisdictions attempt to gauge citizen expectations and satisfaction with government services. They become important tools for identifying citizen preferences, detecting citizen satisfaction, measuring government performance, and involving citizens in the administrative process. This course explores the importance of citizen surveys and how public officials can design and implement citizen surveys effectively
PPM 500: Governmental Transparency and E-Governance
Governmental transparency is not a new concept but has been receiving increased attention recently. Governmental transparency allows individuals to gain a better understanding of what is going on inside of government. This course focuses on the intellectual concept of governmental transparency, key policies associated with its implementation, including open public records and open meetings laws, an introduction to counter arguments to open government policies including national security and personal privacy, and e-governance practices. Through theoretical and practical exercises, this course systematically examines important dimensions of governmental transparency and e-governance.